For those who do not receive emails from our store

We will contact you via automated emails from the Shopify payment system and emails from our domain (info@fluffynuigurumi.com).

You may not be able to receive emails due to the mechanisms and settings of spam filters used by your Internet service provider or mobile phone company.

You may be able to find emails that have been sorted into a folder other than your inbox (such as a social folder or promotions folder) and move them back to your inbox, allowing you to receive them in the future.

If the email is being sorted into your spam folder or blocked as spam, please change your spam filter settings or contact our email address. ( info@fluffynuigurumi.com) to your "Designated Receiving List" or "Allowed Receiving List."

Alternatively, if your mailbox is already full and you are unable to receive emails, try deleting unnecessary emails.

For instructions on how to set up your email, please check the website of your provider or mobile phone company.

After you place an order, we will always send you an email containing the URL of a special form so that you can send us information about your pet.

For important notices, we may contact you by other means such as SMS, but if we are unable to contact you by that means, we may send you a letter.